CapRock Health System is dedicated to serving our community during this growing time of crisis. We are working tirelessly to ensure that the incredible care you’ve come to rely on will not skip a beat. More so, we are mobilizing the full scope of our resources, medical team, leadership, and network, to bring you the information, testing, and care necessary to combat COVID-19. Please carefully review the information below to learn more about how you can better protect yourself and how CapRock is working to serve you.
WHAT DO I DO IF I THINK I’VE BEEN EXPOSED TO CORONAVIRUS?
Per the CDC’s website, if you are sick with COVID-19 or think you might have it, follow the steps below to help protect other people in your home and community.
- Stay home (except to get medical care)
- Stay in touch with your doctor
- Avoid public transportation
- Stay away from others (including other people in your home)
CAN I STILL BE SEEN AT CAPROCK?
As stated above, we are working tirelessly to ensure that all CapRock facilities and services remain available to the public. All four CapRock Health System facilities, including CapRock Hospital, CapRock 24-Hour Emergency Center, CapRock Urgent Care at Century Square, and CapRock Urgent Care at Jones Crossing, are still maintaining our stated hours of service and full-service lines. If your concern is related to potential exposure or infection with COVID-19, please use our telehealth service or call ahead prior to visiting any facility, so we may best protect you and our staff.
WHAT IF I NEED MEDICAL INFORMATION OR AN ASSESSMENT, AND DON’T KNOW IF I NEED TO BE PHYSICALLY SEEN BY A PROVIDER?
CapRock Health now offers patients the opportunity to engage with a medical provider remotely. Using the link below, you may request a virtual appointment with a provider between the hours of 8 am to 6 pm, seven days a week. To protect you and our staff, if you have symptoms of COVID-19, we strongly encourage you to begin by visiting one of our CapRock Providers through our telehealth portal instead of an in-person visit. Should you need additional evaluation, testing, or treatment, the telehealth provider will guide you.
HOW DOES INSURANCE WORK FOR TELEHEALTH?
Telehealth appointments consist of a $25 co-pay when using your insurance. If we are unable to process your insurance, you will be billed for the full amount of $75. If not using insurance, appointments are available on a cash basis of $75 per appointment. Should your telehealth provider recommend in-person care at one of our facilities, the payment for your telehealth will be applied toward your in-person visit.
HOW DO I STAY UP-TO-DATE ABOUT THE CORONAVIRUS?
For the most up-to-date information regarding the Coronavirus, we recommend visiting the Centers for Disease Control and Prevention (CDC) website, which includes extensive information on symptoms, safety, and treatment.
SHOULD I BE TESTED?
Per the CDC, symptoms of the Coronavirus may appear 2-14 days after exposure, and include:
- Shortness of breath
- Difficulty breathing or shortness of breath
- Persistent pain or pressure in the chest
- New confusion or inability to arouse
- Bluish lips or face
Should you experience any of the typical symptoms, we encourage you to call us at 979.314.2323 (option 1) or request a telehealth appointment. If you are experiencing any of the emergent symptoms, seek medical assistance immediately!
HOW CAN I GET TESTED?
Testing can only be performed for patients with an order from one of our providers, either by an in-person visit to one of our locations or via a telehealth visit. If you feel you need an in-person evaluation, please use our telehealth service or call ahead prior to visiting CapRock Hospital, so we may best protect you and our staff.
HOW IS CAPROCK ENSURING THE SAFETY OF ITS PATIENTS?
CapRock administration and staff have implemented numerous processes and plans, based on recommendations from the CDC, the state and local health departments, local and national infectious disease specialists, and our Infection Control team. Our hospital is equipped with negative pressure rooms and is completely HEPA filtered to further reduce the chance of transmission. Our no-wait capabilities at our hospital prevent large numbers of patients from sitting closely in the waiting rooms. Finally, we have instituted Telehealth so that patients who potentially have COVID-19 but don’t feel the necessity to be examined in person, can see one of our excellent providers, without exposing other patients to infection.